Privacy Policy

Welcome to Jet's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pizza-jets.click, place orders, or otherwise interact with our services. Please read this policy carefully. If you disagree with the terms of this Privacy Policy, please discontinue use of our site and services.

This Privacy Policy applies to all information collected through our website (pizza-jets.click), any related mobile applications, and any other media forms, media channels, mobile websites, or online and offline activities related to Jet's Pizza.

1. Who We Are

Jet's Pizza is a food service business operating in the United States. We are dedicated to providing high-quality pizza and food products to our customers. For all privacy-related inquiries, you may contact us using the details below:

2. Information We Collect

We collect information about you in a variety of ways. The information we may collect via our website and services includes the following categories:

2.1 Personal Information You Provide to Us

When you register an account, place an order, contact us, subscribe to our newsletter, or otherwise interact with us, we may collect personally identifiable information, including but not limited to:

• Identity Data: First name, last name, username, or similar identifier.
• Contact Data: Billing address, delivery address, email address, and telephone numbers.
• Financial Data: Payment card details (processed securely through third-party payment processors; we do not store full card numbers on our servers).
• Transaction Data: Details about the products and services you have purchased from us, including order history, payment records, and delivery preferences.
• Profile Data: Your username and password, orders or purchases made by you, your preferences, feedback, and survey responses.
• Marketing and Communications Data: Your preferences in receiving marketing from us and our third parties, and your communication preferences.
• Account Credentials: Information used to create and maintain your customer account, including passwords (stored in encrypted form).

2.2 Information Collected Automatically

When you access our website or use our online services, certain information is collected automatically through cookies, web beacons, pixel tags, and similar tracking technologies:

• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, and navigation patterns within our website.
• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, language settings, and time zone.
• Log Data: Server logs that record your requests to our servers, including date and time of access, and other standard web log data.
• Location Data: General geographic location based on your IP address, and more precise location data if you permit it through your device settings (used to suggest nearby store locations and estimate delivery zones).
• Cookie Data: Information gathered through cookies and similar technologies, as described further in Section 8 of this policy.

2.3 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms, if you connect your account or interact with our social media pages.
• Analytics providers such as Google Analytics.
• Advertising networks and marketing partners.
• Payment processors and fraud prevention services.
• Delivery and logistics partners who help fulfill your orders.

3. How We Use Your Information

We use the personal information we collect for a variety of legitimate business purposes. Specifically, we may use your information to:

3.1 Service Provision and Order Fulfillment

• Process and fulfill your food orders, including payment processing and delivery coordination.
• Create and manage your customer account.
• Send you order confirmations, receipts, and delivery updates via email or SMS.
• Respond to your customer service requests, questions, and complaints.
• Provide you with technical support related to our website and online ordering system.

3.2 Analytics and Service Improvement

• Analyze how users interact with our website and ordering platform to improve functionality and user experience.
• Conduct internal research and development to improve our menu, services, and operations.
• Monitor and analyze trends, usage, and activities in connection with our services.
• Perform statistical analysis and generate aggregated reports about user behavior.
• Test new features and improvements before wider rollout.

3.3 Marketing and Communications

• Send you promotional materials, special offers, discount codes, and newsletters about our products and services, where you have opted in or where we have a legitimate interest to do so.
• Conduct surveys, polls, and other market research activities.
• Personalize your experience on our website by showing you relevant content and offers based on your order history and preferences.
• Deliver targeted advertisements through our own channels and through third-party advertising networks.
• Manage our relationship with you and notify you about changes to our terms, policies, or services.

3.4 Security, Legal, and Compliance

• Detect, investigate, and prevent fraudulent transactions, unauthorized access, and other illegal or prohibited activities.
• Protect the rights, property, and safety of Jet's Pizza, our customers, and others.
• Comply with applicable laws, regulations, legal processes, and governmental requests.
• Enforce our Terms of Service and other agreements.
• Establish, exercise, or defend legal claims.

3.5 Legal Basis for Processing (Federal and State Law)

As a business operating in the United States, we process your personal information under applicable U.S. federal and state law, including the Federal Trade Commission Act (FTC Act), 15 U.S.C. § 41 et seq., which governs unfair or deceptive practices in commerce, including data privacy obligations. For California residents, we comply with the California Consumer Privacy Act of 2018 (CCPA) as amended by the California Privacy Rights Act of 2020 (CPRA). Our processing of your personal information is generally based on one or more of the following:

• Performance of a contract with you (e.g., processing your food order).
• Our legitimate business interests (e.g., improving our services, fraud prevention).
• Your consent (e.g., for marketing communications, where required).
• Compliance with our legal obligations under applicable law.

4. Sharing Your Information with Third Parties

We do not sell, trade, or rent your personal information to third parties for their own independent marketing purposes. However, we may share your information with certain trusted third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party companies and individuals to perform services on our behalf. These service providers have access to your personal information only as necessary to perform their functions and are obligated by contract not to disclose or use it for any other purpose. Our service providers include:

• Payment Processors: Companies that securely process credit card and payment transactions.
• Delivery Partners: Third-party delivery services that help us fulfill your food orders.
• Cloud Hosting Providers: Companies that provide secure server infrastructure for our website and data storage.
• Analytics Providers: Services such as Google Analytics that help us understand website traffic and user behavior.
• Email Marketing Platforms: Services that help us send promotional emails and transactional communications.
• Customer Support Tools: Platforms that help us manage customer inquiries and support tickets.
• Fraud Prevention Services: Companies that help us detect and prevent unauthorized activity.

4.2 Legal Requirements and Law Enforcement

We may disclose your information if required to do so by law or in response to valid legal process, including:

• A court order, subpoena, or other legal obligation.
• Requests from law enforcement agencies or government authorities.
• Situations where we believe disclosure is necessary to protect the safety of any person or to prevent illegal activity.
• Situations where disclosure is necessary to protect the legal rights or property of Jet's Pizza.

4.3 Business Transfers

If Jet's Pizza undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you of any such change in ownership or transfer of assets by posting a notice on our website or sending you an email, and your information will continue to be subject to this Privacy Policy or a policy that offers equivalent protections.

4.4 Aggregated and De-Identified Data

We may share aggregated or de-identified information (which cannot reasonably be used to identify you) with third parties for research, marketing, analytics, and other lawful purposes. This type of sharing does not constitute the sale of personal information.

5. Data Security

We take the security of your personal information seriously and have implemented a variety of technical, administrative, and physical safeguards designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

5.1 Technical Safeguards

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers. Our website operates over HTTPS.
• Password Hashing: Customer passwords are stored in a hashed (encrypted) format using industry-standard algorithms. We never store plaintext passwords.
• Secure Payment Processing: Payment card information is processed through PCI-DSS compliant third-party payment processors. We do not store full payment card numbers on our own servers.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis, using role-based access controls.
• Firewalls and Monitoring: We employ firewalls and continuous monitoring systems to detect and respond to security threats.

5.2 Administrative Safeguards

• Regular staff training on data privacy and security best practices.
• Data protection policies and procedures governing how personal information is handled internally.
• Confidentiality agreements with employees and contractors who have access to personal data.
• Regular internal reviews and audits of our data handling practices.

5.3 Limitations

While we work hard to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify you and relevant authorities as required by applicable law, including applicable state breach notification laws.

6. Your Rights and Choices

Depending on where you reside and applicable law, you may have certain rights with respect to your personal information. We are committed to honoring those rights.

6.1 Rights for All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions required by law or legitimate business needs.
• Right to Opt-Out of Marketing: You may unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
• Right to Update Account Information: You may update your account profile and preferences by logging into your account on our website.

6.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

To exercise any of these rights, please contact us using the information in Section 11. We will verify your identity before processing your request and respond within the timeframes required by applicable law (generally 45 days for CCPA requests, with a possible 45-day extension).

6.3 Authorized Agents

California residents may designate an authorized agent to make requests on their behalf. We may require written proof of authorization and verification of your identity before processing such requests.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to comply with our legal, accounting, and reporting obligations. The following general retention periods apply:

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures. If deletion is not immediately possible (for example, because data is stored in backup archives), we will securely isolate the data and protect it from further processing until deletion is possible.

8. Cookie Usage

Our website uses cookies and similar tracking technologies (such as web beacons, pixel tags, and local storage) to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website, including enabling you to add items to your cart and complete your order. These cannot be disabled.
• Performance and Analytics Cookies: Allow us to recognize and count visitors, understand how users navigate our site, and improve its performance.
• Functionality Cookies: Enable us to remember your preferences (such as your location for delivery, saved addresses, and language settings).
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to you and your interests, and to measure the effectiveness of advertising campaigns.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse some or all cookies, or to alert you when cookies are being sent. Please note that if you disable cookies, some parts of our website may not function correctly, including the online ordering system.

For more detailed information about the cookies we use, the purposes for which we use them, and how to manage your cookie preferences, please refer to our full Cookie Policy.

9. Children's Privacy

Our website, services, and online ordering platform are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 13, and we do not target our services at children.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take prompt steps to delete that information from our records. If you believe we may have collected information from a child under 13, please contact us immediately at [email protected].

We comply with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. § 6501 et seq., and do not knowingly engage in the collection of children's personal information through our online services.

10. International Data Transfers

Jet's Pizza is based in the United States, and your personal information is primarily collected, processed, and stored within the United States. However, we may use service providers, partners, or cloud infrastructure located in other countries. If your information is transferred outside the United States, we take steps to ensure that appropriate protections are in place to safeguard your personal information, consistent with applicable U.S. law.

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection and privacy laws may differ from those in your home country. By using our website and services, you consent to the transfer of your information to the United States as described in this Privacy Policy.

We rely on the following mechanisms to legitimize such transfers where applicable:

• Standard contractual clauses or data processing agreements with international service providers.
• Your explicit consent to the transfer where required by law.
• Transfer necessity for the performance of a contract between you and us (e.g., fulfilling an order).

11. How to Contact Us for Privacy Inquiries

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you would like to exercise any of your privacy rights, please do not hesitate to contact our privacy team:

When contacting us regarding a privacy request, please include the following information to help us verify your identity and process your request efficiently:

• Your full name and the email address associated with your account.
• A clear description of your request or concern.
• For deletion or data access requests, confirmation of your identity (we may request additional verification).

We will acknowledge your request promptly and respond within the timeframes required by applicable law.

12. Filing Complaints with Data Protection Authorities

If you are not satisfied with our response to your privacy inquiry, or if you believe we have handled your personal information in a manner inconsistent with applicable law, you have the right to file a complaint with the appropriate authority.

12.1 Federal Trade Commission (FTC)

In the United States, the Federal Trade Commission (FTC) is the primary federal agency responsible for overseeing consumer privacy and data protection matters under the FTC Act (15 U.S.C. § 41 et seq.). You may file a complaint with the FTC at:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

12.2 California Residents — California Privacy Protection Agency (CPPA)

If you are a resident of California and believe your rights under the CCPA/CPRA have been violated, you may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Email: [email protected]
• Address: California Privacy Protection Agency, 2101 Arena Blvd, Sacramento, CA 95834

12.3 State Attorneys General

You may also have the right to contact your state's Attorney General's office regarding privacy-related complaints. Most U.S. states have consumer protection divisions that handle privacy-related concerns. We encourage you to contact your state's Attorney General office if you have unresolved concerns about how your personal information has been handled.

13. Third-Party Links and Services

Our website may contain links to third-party websites, services, social media platforms, or applications. Please note that we do not control these external sites and are not responsible for their privacy practices. We strongly encourage you to review the privacy policies of any third-party websites or services you visit through links on our site. This Privacy Policy applies solely to information collected by Jet's Pizza through our own website and services.

Examples of third-party services you may encounter through our website include:

• Social media share buttons (Facebook, Instagram, Twitter/X).
• Third-party payment gateways (e.g., Stripe, PayPal).
• Embedded maps or location services (e.g., Google Maps).
• Third-party customer review platforms.

14. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals websites that you do not want your online activities tracked. Currently, there is no universally accepted standard for how websites should respond to DNT signals, and we do not currently alter our data collection and use practices in response to DNT signals. However, you may use the cookie controls described in Section 8 to limit tracking on our website.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes to this Privacy Policy, we will:

• Update the "Last Updated" date at the top of this page.
• Post a prominent notice on our website or send you an email notification where appropriate.
• Where required by applicable law, seek your consent to the updated practices.

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

16. Specific State Privacy Rights

In addition to the California rights described above, residents of other states may have specific privacy rights under their respective state laws. We are committed to complying with applicable state privacy legislation, including but not limited to:

• Virginia Consumer Data Protection Act (VCDPA) — For Virginia residents.
• Colorado Privacy Act (CPA) — For Colorado residents.
• Connecticut Data Privacy Act (CTDPA) — For Connecticut residents.
• Texas Data Privacy and Security Act (TDPSA) — For Texas residents.
• Florida Digital Bill of Rights (FDBR) — For Florida residents.

If you are a resident of any of these states and wish to exercise your applicable privacy rights, please contact us at [email protected]. We will process your request in accordance with the applicable law governing your state of residence.

17. Categories of Personal Information Collected — Summary Table

The following table summarizes the categories of personal information we may collect, the sources from which we collect it, and how we use it: